G12 Performing Arts Customer Privacy Notice

Last updated: 8 October 2026

This privacy notice explains how G12 Performing Arts collects, uses, stores and shares personal information relating to students, parents, guardians, carers, customers and people who contact us.

We take the protection of personal information seriously and aim to be clear about how and why we use it.

1. Who we are

G12 Performing Arts is responsible for deciding how and why your personal information is used.

G12 Performing Arts
Kelvin Hall
1445 Argyle Street
Glasgow
G3 8AW

Email: info@g12performingarts.co.uk
Telephone: 0845 299 0842

If G12 Performing Arts operates through a registered company or other legal entity, the full legal name and registered address of that organisation should also be included here.

2. What personal information we collect and use

Depending on your relationship with G12 Performing Arts, we may collect and use the following information.

Student education and welfare

We may collect and use:

  • Names and contact details for students and children
  • Names and contact details for parents, guardians and carers
  • Gender
  • Date of birth
  • Next of kin and emergency contact information
  • Dietary requirements
  • Special Educational Needs and Disabilities (SEND) or additional support information
  • Welfare information
  • Photographs
  • Attendance and reason for absence information
  • Exam results and qualifications
  • Progress reports
  • Health information, including information about conditions, injuries and allergies where relevant

We only collect information that we need for appropriate purposes and seek to handle sensitive information with additional care.

Queries, complaints and claims

When you contact us or raise a query, complaint or claim, we may collect and use:

  • Names and contact details
  • Addresses
  • Payment details
  • Purchase or service history
  • Financial transaction information
  • Information relating to health and safety, including incident and accident information
  • Correspondence
  • SEND or additional support information
  • Attendance and absence information
  • Health information where relevant to the query, complaint, claim or incident

Information updates and marketing

We may use:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Photographs
  • Website and app user journey information
  • IP addresses
  • Records of consent, where appropriate

We use this information to communicate relevant information about G12 Performing Arts, including classes, events, performances, activities and services.

We will respect people's marketing preferences and provide appropriate ways to opt out of marketing communications.

3. Special category information

Some of the information we process, such as health information and information relating to SEND or additional support needs, may be classed as special category data under UK data protection law.

We only use this type of information where there is a lawful basis and an appropriate additional condition for processing special category information.

We take additional care to protect sensitive information and only collect and use it where it is necessary for the relevant purpose.

4. Why we are allowed to use your information

Under UK data protection law, we need a lawful basis for collecting and using personal information.

Depending on the circumstances, we may rely on:

Contract

We may need to use personal information to enter into or perform an agreement with you, for example to provide classes or services.

Legal obligation

We may need to use personal information where this is necessary to comply with a legal requirement.

Consent

Where appropriate, we may ask for your consent to use personal information for a specific purpose. Where we rely on consent, you can withdraw it at any time.

Legitimate interests

We may use personal information where this is necessary for our legitimate interests, provided that these interests are not overridden by your rights and interests.

For example, we may use contact information to communicate with customers, manage our services, respond to enquiries and promote relevant G12 activities where this is permitted by data protection and marketing law.

Vital interests

Where necessary, we may use personal information to protect someone's vital interests, such as in an emergency where this is necessary to protect someone's life or physical wellbeing.

5. Marketing

We may use personal information to provide information about G12 Performing Arts, including classes, events, performances and other services.

Where we send electronic direct marketing, such as marketing emails or text messages, we will comply with applicable electronic marketing laws and obtain consent where this is required.

Where we rely on consent, you can withdraw that consent at any time.

You can also object to direct marketing at any time.

6. Where we get personal information from

We may receive personal information:

  • Directly from you
  • From parents, guardians or carers
  • From healthcare providers where appropriate
  • Through CCTV or other recordings where applicable
  • From publicly available sources
  • From suppliers and service providers
  • From professional consultants

7. Who we share personal information with

We only share personal information where there is a legitimate reason to do so and where appropriate safeguards are in place.

We may share information with:

  • Data processors who provide services to us
  • Insurance companies, brokers or other intermediaries
  • Healthcare providers where appropriate
  • Organisations involved in safeguarding
  • Emergency services
  • Organisations where we are legally required to provide information
  • Relevant suppliers and service providers
  • Professional consultants

Data processors

We use third-party organisations to provide services that involve processing personal information on our behalf.

For example:

ClassForKids

ClassForKids provides the online class booking and management system used by G12 Performing Arts to manage registrations, bookings and related customer information.

We may use other service providers for website hosting, IT, communications, payment processing, administration and other business services. Where these organisations process personal information on our behalf, we require appropriate arrangements to protect that information.

8. How long we keep your information

We keep personal information only for as long as we need it for the purposes for which it was collected, including to meet legal, accounting, safeguarding and reporting requirements.

The length of time we keep information depends on the type of information, why we collected it and whether we have an ongoing relationship with you.

When information is no longer required, we will securely delete it, destroy it or anonymise it where appropriate.

We regularly review the information we hold to ensure that we do not keep personal information for longer than necessary.

9. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including:

  • The right of access – you can ask for copies of your personal information.
  • The right to rectification – you can ask us to correct inaccurate or incomplete information.
  • The right to erasure – you can ask us to delete your personal information in certain circumstances.
  • The right to restrict processing – you can ask us to limit how we use your information in certain circumstances.
  • The right to object – you can object to certain types of processing, including direct marketing.
  • The right to data portability – in certain circumstances, you can ask us to transfer information you provided to us to another organisation or to you.
  • The right to withdraw consent – where we rely on consent, you can withdraw it at any time.

These rights are subject to certain legal exemptions and may not apply in every situation.

To exercise your rights, contact us using the details in section 1.

We will normally respond to a valid request without undue delay and within one month.

10. Children's information

G12 Performing Arts provides performing arts classes and services to children and young people.

We recognise that children's personal information requires particular care and protection.

Where we collect information about children, we take appropriate steps to ensure that the information is used fairly, lawfully and only for appropriate purposes.

We generally deal with parents, guardians or carers when collecting information about younger children, although this may vary depending on the circumstances and the child's age and understanding.

We do not use children's personal information for direct marketing purposes unless we have a lawful basis to do so and have complied with any additional requirements that apply.

11. Keeping information secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people who need it for legitimate business or service purposes.

No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security.

12. International transfers

Some of the organisations we use to provide services to us may process information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place, where required by data protection law.

13. Cookies and website information

Our website may use cookies and similar technologies.

Cookies and similar technologies may collect information such as IP addresses and information about how visitors use our website.

Where required, we will ask for consent before using non-essential cookies or similar technologies.

Our cookie information should be provided separately from this privacy notice where required.

14. How to complain

If you have concerns about how we have used your personal information, please contact us first:

Email: info@g12performingarts.co.uk

We will investigate your concern and aim to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

15. Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes to our services, the way we use personal information or changes in data protection law.

The latest version will be made available on our website.

Last reviewed: 8 October 2026